CAN I CANCEL/CHANGE MY ORDER AFTER I PLACE IT?
Yes. You can cancel or change your order within 72 hours by sending us an email at firstname.lastname@example.org
WHEN DO I NEED TO ORDER BY FOR DELIVERY BEFORE CHRISTMAS?
In order to receive your items before Christmas, you will need to place the order by Dec. 17th at the latest.(U.S. Resident’s Only)
I'M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?
We apologize for the mishap. If you are missing an item from your order, please email us at email@example.com as soon as possible and a Customer Care Specialist will help resolve this issue.
WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?
Yes. International customers have to pay custom fees unless included in the cost at the time of purchase. Fees may vary depending on location.
HOW DO I KNOW IF MY ORDER IS COMPLETE?
Once you have completed your order, it will lead you to an Order Confirmation page where all information regarding your order is explained. A copy of your order will also be sent via email.
WHAT IF I WANT TO RETURN OR CANCEL MY ORDER THAT WAS LOST OR DIDN'T ARRIVE ON TIME?
Please email our Customer Care Specialist at firstname.lastname@example.org soon as possible to help resolve this issue.
WHERE IS MY ORDER CONFIRMATION?
Your order confirmation will be sent directly to the email address on file.
HOW CAN I PAY FOR MY ORDER?
For online orders, customers can pay with a debit/credit card or through a PayPal account.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover and PayPal.
RETURNS / EXCHANGES
CAN I RETURN AN ITEM? IS THERE A RESTOCKING FEE FOR RETURNS OR EXCHANGES?
Yes. Orders placed directly from us (via Straight Ahead Beauty’s website), will be eligible for a full refund within 30 days of purchase or exchange. Shipping cost will be the customer’s responsibility. A 10% restocking fee will be applied to items that are unused and unopened. There is a 30% restocking fee that will be applied to used or opened items.
WHEN WILL MY ORDER SHIP?
Orders received before 3pm EST will ship out the same business day. Order received after 3pm EST will ship out the following business day.
WHAT DAYS / HOLIDAYS DO YOU NOT SHIP?
We do not ship on the weekends, or any special holidays.
HOW DO YOU SEND YOUR PACKAGES?
We send our packages with the following carriers: FedEx & USPS Customers who live in apartments/suites, we suggest sending packages with signature confirmation. Additional fees may apply.
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
Yes. Depending on where exactly you would like for us to ship internationally, you are responsible to pay for any extra taxes, duties and any other international fees associated to ship your desired package.
DO YOU SHIP TO P.O. BOXES, APO/FPO OR U.S. TERRITORIES
P.O. Box & U.S. Territories, Yes, but with USPS.
I WASN'T HOME TO SIGN FOR MY PACKAGE & NOW IT IS UNCLAIMED & BEING SENT BACK. CAN I GET MY PACKAGE RESENT?
Yes. Packages that have not been signed for & are now unclaimed, can be sent back to you. There will be a shipping fee to have that package resent that will need to be paid before the package can be resent.
CAN I TRACK THE DELIVER OF MY ORDER?
Yes. All orders can be tracked. Once an order has been processed and has shipped, there will be an email confirmation sent with your tracking number to stay up to date with your package.
DOES MY PRODUCT HAVE A WARRANTY?
Hair tools purchased through Karma Beauty & it’s authorized independent retailers are eligible for a lifetime warranty once your product has been registered.
HOW LONG DO I HAVE TO REGISTER FOR A WARRANTY AFTER I PURCHASE A PRODUCT?
You have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.
HOW DO I REGISTER MY PRODUCT FOR A WARRANTY?
On the website click on the Lifetime Warranty link to register your product. Fill out the form completely and select the “Submit” button to complete your request. You will receive a confirmation. Please remember you have 14 days from the date of purchase to register your product. Warranty does not apply to any items purchased at an unauthorized retailer.
HOW DO I EXCHANGE MY PRODUCT UNDER WARRANTY?
We are sorry you are experiencing difficulties with one of our products. Our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form and submit payment to cover the shipping and handling* fee for the exchange. Be sure to ship your item as soon as you pay the return shipping & handling fee.
Once we have received your return, it will be inspected by our Customer Service Department**. If we determine that your warranty claim^ is the result of a manufacturer’s defect caused by normal use, we will replace your tool and ship a new one back to you.
Upon submitting this form, you will receive an email confirmation along with return instructions, including the address to return your item to. Please note that your warranty claim will not be processed until the defective item has been received by our Customer Service Team.
If you have any other questions, feel free to email us at: email@example.com
*Karma Beauty is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.
** If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use within the first 30days, you will be responsible for paying to have your device shipped back to you.
^ If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.